Frequently Asked Questions

Which COM port should I use for my modem?

If you are installing a modem in to your system, you must make sure you are choosing a COM port that will not conflict with other components in your system. Since every system is configured differently, you should refer to your computer's reference manual or technical support to decide the right COM port for your modem.

Choosing the wrong COM port could cause unpredictable problems, some of these problems include: Slow connection and frequent disconnections. Sometimes the system will connect, but then it will lock-up and must be rebooted. This typically occurs while the modem is receiving a large graphic or the mouse is being moved while the modem is receiving or transmitting data.

Modems installed on COM3 can often run at slow speed as a result of sharing addresses with a serial mouse installed on COM1. On some systems COM4 is used by some high performance graphic cards and may cause conflict if you try to use this port for your modem.

Usually, it is best to chose COM2 port for your modem. First, you must disable your COM2, to ensure that your system will not find COM2. Then install your internal modem. For external modems you must re-enable your COM2 and install your external modems.

If this set of instructions did not enable you to connect, or you have been disconnected, please call Our Product Support Team at: 1-866-Way-Fast (929-3278)- Current Customers Only. Please have your computer powered on and your user name and password ready.

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