Frequently Asked Questions

Why do I keep getting disconnected?

Many times a modem initialization string will fix this problem. You can search for your modem type in the initialization string table and use the appropriate initialization string for your modem.

Other times this problem occurs if you have a poor telephone connectivity and your telephone line cannot handle the communication speed between your modem and the eiAccess.com POP. This may be solved by slowing your modem speed.

<< Back